Reply from subaru.com
Thank you for taking the time to share your experience with me. Subaru values all of our customers and we expect our customers to receive a high level of customer service and satisfaction at our dealerships. I can assure you we will address your concerns with the dealership as we document all customer complaints and take that opportunity to improve the quality of service our customers receive at the dealership level. Although I am unable to change what has transpired I would like to take the opportunity to offer you $250.00 reimbursement towards Subaru genuine accessories should you decide to purchase a new untitled Subaru. Simply send me a copy of the invoice should you decide to take advantage of my offer and I will gladly issue you a reimbursement check. Thank you.